Better Days Corporation
Where Care Meets Compassion

Client & Family Information

Resources for a Smooth Start

This page explains what to expect, how to communicate with our team, and how we support safety and dignity during services. If you have questions, contact us and we will help.

Contact Our Team View Services

What to Expect

Services are based on the person’s assessed needs, authorized services/hours, and the support plan. We work with the person and their team to provide consistent, respectful support.

Intake & Getting Started

  • Confirm authorized services and hours
  • Review goals, routines, and preferences
  • Discuss safety needs and support strategies
  • Match staff based on needs and schedule

Person-Centered Support

  • Support is built around the person’s goals and choices
  • Respectful communication and cultural responsiveness
  • Consistency and dignity in daily routines
  • Collaboration with the full team when needed

Documentation & Communication

  • Staff document services according to requirements
  • We share updates when needs change or safety issues occur
  • We coordinate with the case manager as appropriate
  • Families can share scheduling or routine updates

Privacy Reminder

Please do not send confidential medical information by regular email or text. If documents must be shared, contact us to confirm the safest method.

Safety & Emergencies

We prioritize health and safety during service delivery. If there is an immediate emergency, call 911 first.

If There Is an Emergency

  • Call 911 for immediate danger, medical emergencies, or fire
  • Notify the caregiver/guardian as appropriate
  • Contact Better Days Corporation after emergency services are engaged
  • Share only necessary details for safety follow-up

For non-emergency questions about services, use the contact page.

24-Hour Emergency Assistance

If the person is authorized for 24-Hour Emergency Assistance, our team responds according to the service plan and authorized support. Ask your case manager if this service is included in your plan.

Ask About Emergency Assistance

Common Forms & Requests

We can provide copies of forms based on your needs and services. If you need a form not listed here, contact us and we’ll help.

Requests We Can Help With

  • Service consultation / intake request
  • Scheduling updates and staffing questions
  • Case manager coordination requests
  • General questions about services offered
Go to Contact Page →

Planning Information

  • Preferred routines and daily structure
  • Communication preferences
  • Safety considerations and supervision needs
  • Community access goals

Rights & Respect

We strive to ensure services support dignity, choice, and respectful treatment. If you have a concern, contact us so we can address it and improve services.

Helpful Tip

The fastest way to start services is to confirm your authorized services and hours with your case manager, then send a referral request through our contact page.

Contact Us for Help

Important Notes

Better Days Corporation provides services based on assessed needs and authorized service agreements. We do not determine waiver eligibility or approve service hours. Availability and start dates depend on staffing and service setting.

Please avoid sharing Protected Health Information (PHI) by regular email. Contact us to confirm the safest method for sharing documents when needed.